Terms of Service

1. AGREEMENT & ACCEPTANCE

2. SERVICE DESCRIPTION

2.1 What LivPro IS

LivPro is the operating system for how teams execute. It treats the desktop, where modern knowledge work actually happens, as the company's execution surface. It works at two layers simultaneously:

• At the company layer, it runs a high-performance process loop (execute, feedback, analyse, integrate, disseminate).
• At the individual layer, it embeds each person's habit loop (trigger, action, reward) inside that process loop.
• It captures live execution data at step-level granularity.
• It captures qualitative feedback from the person actually doing the work.
• It behaves like an operating system: always on top, present at every step, the environment within which work happens.

2.2 What LivPro is NOT

LivPro does NOT:

• Guarantee sales, leads, or revenue growth
• Provide legal, financial, or regulatory compliance advice
• Act as a Data Controller for your customer data (you are the Controller)
• Offer on-premises or self-hosted versions
• Provide unlimited storage or usage

2.3 Service Availability

LivPro is a cloud-based SaaS platform accessible via:

• Web browser (Chrome, Firefox, Safari, Edge - latest versions)
• Internet connection required
• No mobile app (currently web-only)

We aim for 99.9% uptime but do not guarantee uninterrupted access.

3. ACCOUNT SETUP & RESPONSIBILITY

3.1 Account Creation

To use LivPro, you must:

• Provide accurate, current, and complete information (name, email, company)
• Be at least 18 years old
• Have the legal capacity to enter into a binding contract
• Not be prohibited from using the Service under Irish or EU law

3.2 Account Holder Responsibility

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your team members comply with these Terms
• Any data you upload or process through LivPro

3.3 Acceptable Use Policy

You agree NOT to:

• Use LivPro for illegal activities (fraud, money laundering, harassment)
• Send spam, unsolicited emails, or violate GDPR/CAN-SPAM
• Upload malware, viruses, or harmful code
• Attempt to hack, reverse-engineer, or access unauthorized areas
• Scrape, data mine, or automate access beyond API limits
• Resell or sublicense LivPro without written permission
• Impersonate others or provide false information
• Use LivPro to compete with us or build a similar product
• Violate any third-party rights (IP, privacy, etc.)

Violation of this policy may result in immediate account suspension or termination.

4. INTELLECTUAL PROPERTY RIGHTS

4.1 LivPro's Intellectual Property

LivPro owns all rights, title, and interest in:

• The LivPro platform (software, code, algorithms)
• LivPro trademarks, logos, and branding
• Documentation, guides, and training materials
• Any improvements or derivative works we create

4.2 Your License to Use LivPro

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use LivPro for your internal business purposes
• Use within the scope of your subscription plan
• Allow your authorized team members to access your account

This license terminates upon account cancellation or termination.

4.3 Your Data

You retain all rights to your customer data, content, and files uploaded to LivPro. By using the Service, you grant us a limited license to:

• Store, process, and display your data as necessary to provide the Service
• Create aggregated, anonymized analytics (no personally identifiable information)
• Use feedback you provide to improve LivPro

We do NOT claim ownership of your data. You can export or delete your data at any time.

5. PAYMENT & BILLING

5.1 Pricing

LivPro offers subscription-based pricing:

• Monthly or annual billing cycles
• Tiered plans based on features and usage limits
• Pricing displayed on our website (livpro.com/pricing)
• All prices are exclusive of VAT/sales tax (added at checkout)

5.2 Billing Cycles

Subscriptions renew automatically:

• Monthly: Billed on the same day each month
• Annual: Billed on the anniversary of your signup date
• You will receive an invoice via email after each payment

5.3 Taxes

You are responsible for all taxes associated with your subscription:

• EU Customers: VAT will be added based on your location (reverse charge may apply for B2B with valid VAT ID)
• Non-EU Customers: Local sales tax or VAT may apply
• Provide a valid VAT ID to qualify for reverse charge (EU B2B only)

5.4 Payment Methods

We accept:

• Credit cards (Visa, Mastercard, Amex)
• Debit cards
• Payment processing via Paddle (we do NOT store card details)

5.5 Failed Payments

If a payment fails:

• We will notify you via email
• We will retry the payment up to 3 times over 10 days
• Your account may be suspended if payment is not received
• After 30 days of non-payment, your account may be terminated

5.6 Refunds

Refund policy:

• Trial Period: Free trials are non-refundable (no charge)
• Monthly Subscriptions: No refunds for partial months
• Annual Subscriptions: Pro-rated refunds available within 30 days of purchase (at our discretion)
• Exceptional Circumstances: Refunds considered on a case-by-case basis (contact support@livpro.io)

5.7 Price Changes

We may change pricing at any time:

• 30 days' notice for existing customers
• New prices apply at your next billing cycle
• You may cancel before the new price takes effect

6. DESIGN PARTNER PROGRAM

6.1 Program Overview

The Design Partner Program is a small group of organisations that use LivPro free of charge during our private beta and work closely with our product team to shape it around their workflows. Participation is by invitation from LivPro only; it is not available through the standard trial signup.

6.2 The Private Beta Period

For Design Partners:

• LivPro is free of charge for the private beta period
• We will tell you in writing (email is enough), with at least 30 days' notice, when the private beta period ends for your organisation
• After it ends, continued use requires a paid subscription at the standard pricing then in effect; without one, access ends
• No fees are owed for the private beta period

6.3 Program Terms

By participating, you agree to:

• Take part in regular feedback sessions with our product team
• Share operational metrics and usage insights
• Allow us to record sessions (audio only, with your consent)
• Provide honest feedback on features, usability, and roadmap
• Remain an active user throughout the private beta period

6.4 Recording & Feedback Rights

Regarding feedback and recordings:

• Recordings are used solely for product improvement
• We will NOT share recordings with third parties (except service providers bound by confidentiality)
• You may request deletion of recordings at any time
• Feedback you provide becomes our property (non-exclusive) for product development
• We may use anonymized quotes or case studies (with your permission)

6.5 Leaving the Program

Either party may end participation:

• 30 days' notice required
• When participation ends, the private beta period ends and section 6.2 applies

7. SERVICE LEVEL & LIMITATIONS

7.1 Availability

We strive for high availability:

• Uptime Goal: 99.9% monthly uptime (excludes scheduled maintenance)
• Scheduled Maintenance: Announced 72 hours in advance (typically outside business hours)
• Emergency Maintenance: May occur without notice

7.2 No Warranty

LivPro is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, including:

• No guarantee of uninterrupted or error-free service
• No warranty that LivPro will meet your specific requirements
• No warranty of merchantability or fitness for a particular purpose
• We do NOT guarantee sales, leads, or business outcomes

7.3 Limitation of Liability

To the maximum extent permitted by Irish law:

• LivPro's total liability is limited to the lesser of (a) 12 months of subscription fees or (b) €500
• We are NOT liable for indirect, incidental, or consequential damages (lost profits, data loss, business interruption)
• We are NOT liable for third-party actions (Paddle, Hetzner, etc.)

8. COMPLIANCE & REGULATED INDUSTRIES

8.1 Your Compliance Responsibility

You are solely responsible for ensuring your use of LivPro complies with:

• GDPR and ePrivacy Regulations (if you operate in EU/EEA)
• CAN-SPAM Act (if you operate in US)
• Industry-specific regulations (healthcare, finance, etc.)
• Local data protection and marketing laws

8.2 Data Protection

For GDPR purposes:

• You are the Data Controller for customer data you upload
• LivPro is the Data Processor
• See our Data Processing Agreement (DPA) for details
• You must obtain valid consent for email marketing

8.3 Audit Rights

Upon reasonable notice:

• You may request security and compliance documentation
• We will cooperate with regulatory audits (if required by law)
• You may conduct audits (limited to once per year, at your expense)

9. TERMINATION & CANCELLATION

9.1 Termination by You

You may cancel your subscription at any time:

• Cancel via your account settings or contact support@livpro.io
• Cancellation takes effect at the end of your current billing cycle
• No refunds for unused time (except as stated in Section 5.6)
• You retain access until the end of the billing period

9.2 Termination by LivPro

We may suspend or terminate your account if:

• You violate these Terms (especially Acceptable Use Policy)
• Payment fails after 30 days
• We suspect fraud, abuse, or illegal activity
• Required by law or court order
• We discontinue the Service (with 90 days' notice)

9.3 Data After Termination

Upon termination:

• You have 30 days to export your data
• After 30 days, we will permanently delete your data
• We may retain aggregated, anonymized data indefinitely
• Some data may be retained for legal/compliance purposes (see Privacy Policy)

10. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless LivPro, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your violation of these Terms
• Your violation of any law or third-party rights
• Your use of LivPro (including data you upload or emails you send)
• Disputes between you and your customers or team members
• Any breach of your representations and warranties

11. DISPUTE RESOLUTION

11.1 Governing Law

These Terms are governed by the laws of Ireland, without regard to conflict of law principles.

11.2 Jurisdiction

Any disputes arising from these Terms or your use of LivPro will be subject to the exclusive jurisdiction of the courts of Ireland.

11.3 Dispute Process

Before filing a lawsuit:

• Contact us at support@livpro.io to attempt informal resolution
• Provide a detailed description of the dispute and desired resolution
• We will respond within 30 days
• Both parties agree to negotiate in good faith

12. GENERAL PROVISIONS

12.1 Entire Agreement

These Terms, together with our Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and LivPro regarding the Service.

12.2 Amendments

We may update these Terms at any time:

• Material changes will be announced via email or in-app notification
• 30 days' notice for changes affecting your rights
• Continued use after changes constitutes acceptance
• If you disagree, you may cancel your account

12.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

12.4 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or any other right.

12.5 Assignment

You may NOT assign or transfer these Terms without our written consent. We may assign these Terms:

• To an affiliate or subsidiary
• In connection with a merger, acquisition, or sale of assets
• With 30 days' notice to you

13. CONTACT & SUPPORT