Refund and Cancellation Policy

Refunds

• Free trial: The trial is free and no card is taken, so there is nothing to refund.
• Monthly subscriptions: We do not refund part of a month. When you cancel, you keep access until the end of the month you have paid for.
• Annual subscriptions: Within 30 days of purchase you can ask for a pro-rated refund, at our discretion.
• Exceptional circumstances: We consider any other request case by case.

To ask for a refund, email support@livpro.io with your company name and the payment concerned. We reply within two working days.

Customers outside Ireland buy through our reseller, Paddle (Paddle.com Market Limited), who is the merchant of record for those orders. Their refunds are issued through Paddle; you can also ask Paddle directly at paddle.net.

Cancelling

• You can cancel at any time, from Manage billing on your account's billing page or by emailing support@livpro.io.
• Cancellation takes effect at the end of the period you have paid for, and your team keeps access until then.
• After access ends, your firm's data is kept for 90 days so you can come back exactly where you left off, then it is deleted.